Cookie Policy

This Cookie Policy explains how PromptEx Global Trading Ltd uses cookies and similar technologies when you visit www.promptextrade.com. It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet or phone) when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain information about you (like preferences and login state).

We also use similar technologies such as local storage, session storage, and pixel tags. In this policy, we refer to all of these collectively as “cookies”.

2. Types of cookies we use

2.1 Strictly necessary cookies (always active)

These are essential for our Site to function. They cannot be switched off. They are usually set in response to actions you take, such as submitting a quote request or logging into the admin dashboard.

• promptex_admin_token — stores an authentication token for the admin dashboard (local storage only, admin users only)
• Session cookies set by our hosting provider (Cloudflare / Emergent) for security and load balancing

2.2 Analytics cookies (only if enabled)

These help us understand how visitors use our Site so we can improve it. Data is aggregated and anonymised.

• Google Analytics 4 — sets _ga, _ga_XXXXXX cookies. IP addresses are anonymised. Data retention: 14 months.

2.3 Functional cookies

These enable enhanced functionality such as remembering your product filter preferences.

2.4 Marketing cookies

At the date of this policy, we do not use marketing or advertising cookies. If we introduce them in the future, we will update this policy and request your consent first.

3. Third-party services

Some cookies are set by services we use to operate the Site. These third parties have their own privacy and cookie policies:

• Cloudflare (CDN, security) — Privacy Policy
• Google Analytics (if enabled) — Google Privacy Policy
• Emergent (hosting) — emergent.sh

4. How to control cookies

You can control and manage cookies in several ways. Please note that removing or blocking cookies can impact your user experience and some parts of the Site may not function correctly.

• Browser settings — all major browsers allow you to view, delete and block cookies. Search your browser’s help for “cookie settings”.
• Google Analytics opt-out — install the Google Analytics Opt-out Browser Add-on
• Do Not Track — we honour the DNT browser signal for analytics tracking

5. Legal basis

We use strictly necessary cookies on the basis of our legitimate interests to operate our Site. All other cookies are only set with your consent, in line with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.

6. Changes to this policy

We may update this Cookie Policy occasionally to reflect changes in the cookies we use or applicable laws. Please revisit this page to stay informed.

7. Contact

Questions about this Cookie Policy? Email trade@promptextrade.com.